Job Vacancy

Insurance Technician
Department: Underwriting & Administration
Reports to: Chief Underwriting Officer
Location: Hybrid / Birmingham

Ready to Take Your Career to the Next Level?

We are looking for an exceptional individual to join a dynamic international health and life insurance organisation operating across 120+ countries worldwide. As a regulated provider, the business delivers innovative insurance solutions to globally mobile individuals and multinational corporations.

This is an exciting opportunity to join a growing, internationally focused insurer with a strong reputation for technical excellence and service delivery.

Purpose of the Role

The Insurance Technician will support the underwriting team by delivering high-quality technical administration, documentation, and data processing.

The role ensures that policies (including invoices), endorsements, bordereaux, and claims data are accurate, compliant, and processed within agreed service levels—allowing underwriters to focus on pricing, placement, and client outcomes.

Within Group Life & Disability, this position plays a central role in scheme onboarding, census validation, premium processing, renewals, and mid-term adjustments across UK, EU, and international portfolios.

Key Responsibilities

Quote & Policy Administration

• Manage quote allocation to the underwriting team

• Prepare and issue policy documentation, endorsements, and renewals

• Send quotes, BRC documentation, and policies to BDMs/Brokers

• Process annual renewals and mid-term adjustments

Data Management & Quality Assurance

• Maintain accurate policy and claims records

• Validate census data and bordereaux

• Ensure high levels of documentation accuracy and compliance

Premiums, Billing & Reconciliation

• Process premium calculations and allocations

• Manage debtor administration and payment follow-ups

• Reconcile bordereaux and resolve discrepancies

• Ensure invoices are issued in line with agreed timelines

Claims & Finance Administration (UK Group Life Specific)

• Update claims systems and upload required documentation

• Support commission statement queries and investigations

• Liaise with finance where necessary

Underwriting Support

• Conduct KYC checks and escalate where required

• Manage shared inboxes and allocate queries appropriately

• Produce and issue BDX reports in collaboration with underwriters

Governance & Compliance

• Ensure adherence to internal policies and regulatory standards

• Maintain accurate audit trails

• Support data protection and GDPR compliance processes

Skills & Competencies

• Technical accuracy and strong attention to detail

• Excellent data handling capability

• Strong organisational and prioritisation skills

• Clear communication skills (written and verbal)

• Problem-solving mindset

• Customer-focused approach

• Team-oriented attitude

• Commitment to continuous improvement

Success Measures (KPIs & SLAs)

• Quotes, endorsements, and renewals issued within agreed SLAs

• Documentation accuracy ≥ 99%

• QA file pass rate ≥ 95%

• Bordereaux error rate ≤ 1%

• Reconciliation variances resolved within 5 working days

• Reduction in aged debt

• Zero material audit findings

• Positive internal and broker feedback

Experience & Qualifications

Essential:

• Experience in insurance operations or technical administration within an insurer, MGA, or broker (Group Risk or related lines preferred)

• Strong working knowledge of policy administration systems

• Advanced Microsoft Excel skills (VLOOKUP/XLOOKUP, Pivot Tables)

• Strong numeracy and proven accuracy in data processing

• Good understanding of the insurance policy lifecycle (quote–bind–issue–endorse–renew–cancel)

Desirable:

• Group Life & Disability experience

• Exposure to Lloyd’s / London Market processes

• Progress toward CII qualifications

• Experience handling sensitive health data under GDPR

Why Join?

• Competitive salary and benefits package

• Flexible hybrid working model

• Opportunity to work in a global, multi-time-zone environment

• Career development and professional growth opportunities

• Inclusive and collaborative culture

• Opportunity to work with innovative insurance solutions in an evolving international market